Decisia for the Canada Industrial Relations Board

The Canada Industrial Relations Board (CIRB) renders hundreds of decisions every year regarding labour law issues involving employees, unions and employers in sectors under federal jurisdiction.

The Challenge

The CIRB already provided access to a collection of decisions through its website. However, the site’s search functionalities were limited. The Board’s members wanted to expand the search engine and navigation functionalities so that users would be able to search efficiently through the decisions. They also needed to provide access to restricted decisions that were only available via the tribunal’s Court Management System (CMS).

Like any other tribunal, CIRB documents have some special features. For example, they can be assigned several decision types. A more general off-the-shelf solution would have limited the customization options, but a custom designed solution would have been too costly. Moreover, since thousands of decisions were already online, the migration process to a new solution had to be smooth so that the move would entail no loss of content for users.

The Solution

Decisia has been designed specifically to provide a high degree of flexibility for users so that any decision-making body can adapt it to its own needs while keeping publishing costs down. The CIRB was thus able to pick the fields that were required and label them in accordance with its own context.

In addition, Decisia rights management feature allowed the CIRB to bring together public and restricted decisions under the same platform.  Once logged in, adjudicators have now access to additional material that is not visible to the public.

CIRB was the first Canadian federal administrative tribunal to adopt Decisia.  As of today, over 15 other tribunals from this jurisdiction have migrated to the platform.