Lexbox Privacy Policy

For all questions, comments or requests concerning the present Privacy Policy, please contact Frédéric Pelletier, Lexum Privacy Officer, at info@lexum.com.  Lexbox is a product of Lexum, located at 4200, Saint-Laurent #910, Montreal, Quebec, Canada, H2W 2R2.

Lexum generally avoids collecting and storing personal information when not necessary, and if personal information on users is received, Lexum treats it with utmost confidentiality. Lexum complies with applicable Canadian legislation on privacy protection.

This Privacy Policy applies to the Lexbox website and services and is part of the Lexbox Terms of Use. Lexum may change this Privacy Policy from time to time. Please check from time to time to ensure you are aware of our current policy.

Data on Website Visits

Lexum gathers information on the use of the Lexbox public website for the sole purpose of keeping statistics on visits and ensuring smooth operation of Lexbox services. Lexum does not attempt to identify users of the Lexbox public website, and information gathered is not used to establish user profiles.

When a user accesses a website, various pieces of information circulate between the user’s computer and the website’s server. Lexum stores the transactional information related to the user’s computer. The information consists in:

  • The IP address and corresponding domain name, if available;
  • The operating system and web browser employed;
  • The address of the referring site, if the user reached Lexum from another site;
  • The query on the search engine of the referring site, if applicable;
  • The pages visited on Lexum;
  • The date, time and duration of the visit;
  • The queries made on Lexum’s search engine.

Lexum gathers this information in order to track the number of visitors, pages most often visited, technology used by users, referring sites and users’ countries of origin. Analysis of this data enables Lexum to improve its site, develop new services and prevent misuse of its resources.


Lexbox saves a cookie on the user computer’s hard disk in order to record the activation status of its Lexbox account. This cookie allows Lexum to know if the user already installed the Lexbox extension and if he has previously logged in a Lexbox account. In turn it makes it possible to contextualize the user experience on the Lexbox website. Users can refuse cookies by changing their preferences in their web browser. Since cookies are not mandatory to use the Lexbox website, users who refuse cookies can navigate it freely and without any problem.

Lexum also uses cookies for remarketing purposes. These cookies may be active for varying periods. Whenever a user browses the pages or sections of the site where a tag has been inserted, the cookie identifier is added to a list created based on categories of interest. Different lists may be created in this way and users can find themselves on several of them.

Lexum uses remarketing for its online advertising on sites across the Internet, with Google as a third-party provider. This allows Lexum to improve the ads presented to its clientele, proposing services, tools and solutions based on the user’s past visits to our website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out of any third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Remarketing cookies can also be deactivated by adding a deactivation cookie to your Web browser.

The cookies used by Lexum are designed so they do not reveal any personal information on their own.

By accessing Lexbox, you consent to the use of cookies and agree to have your browser set to accept cookies. If you want to access Lexbox but don’t agree to receive cookies, you can turn them off by modifying the preferences of your browser.

Feedback Form

Users completing the feedback form have the option of providing their names and email address. The information is used and stored only as required to process the request and to compile general usage statistics.

Data on Lexbox Users

Users creating a Lexbox account accept to provide Lexum with some personal information, including their name, email address, and language of preference. These informations are collected for account management purposes and subsequent communication with users. Some users may also include personal information in the content included within their Lexbox account. This last type of information is not collected and/or processed by Lexum in any way.

Lexum also collect information about how users are interacting with their Lexbox accounts. We collect information about the Lexbox features used, as well as the frequency and volume of usage. This includes actions like when users create folders within their account, bookmark documents or create alerts. This type of information is collected for business analysis purposes only and helps improve the quality of our services over time.

Payment information collected from Lexbox Premium users is handled by Stripe and is further subject to the Stripe Global Privacy Policy. Lexum only has access to payment information allowing to identify users, such as the payment address. This information is used only for billing purposes and subsequent communication with users. Lexum does not have access to user credit card numbers and other payment details submitted to Stripe.

Use of Personal Information

Lexum uses the information collected from Lexbox to continue to provide the service and to improve it on an ongoing basis. More specifically, personal information helps to provide users with contextualized content – like displaying an “Connect to Clio” button to users who never installed the Lexbox Integration for Clio before. We also use it to protect Lexum and our users.

In addition we keep a record of users communication to help solve technical support issues when they contact Lexum. Lexum may use users email address to inform them about Lexbox or other services, such as letting them know about upcoming changes or improvements.

Generally, Lexum does not disclose users personal information to third parties without their consent unless permitted or required by applicable laws or court orders. The following are some examples where Lexum may disclose users personal information: we contract with a third party to provide us with certain web services; or to prevent misuse or unauthorized use of services offered by Lexum.  Also, Lexum may disclose some or all of collected user’s personal information as well as information about how users interact with Lexbox to the Canadian Legal Information Institute (CanLII). In such cases, Lexum will use contractual or other means to ensure the third party service provider is bound by obligations regarding privacy which are consistent with this policy.


Lexum uses various safeguards to ensure that users personal information is protected against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include: security of our physical premises; pro-active system administration involving regular system and software updates, security software and firewalls to prevent unauthorized computer access or “hacking”; and internal procedures that restrict access to users electronic files. Lexum employees who gather, store and use personal information are required to ensure that their activities comply with the present policy. Lexum makes a commitment to maintain a high degree of security.

Withdrawal of Consent

Users may withdraw their consent to Lexum’s collection, use and disclosure of personal information at any time, subject to legal and/or contractual restrictions and upon reasonable notice. A withdrawal of consent may impact Lexum’s ability to continue the providing its services.

You can ask Lexum not to send you marketing communications by following the opt-out instructions in each communication or you may let us know by contacting us at info@lexum.com.

Access to your Personal Information

Users have a right to challenge the accuracy and completeness of their personal information and to have it amended, as appropriate. Users also have a right to request access to their personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law.

To request access or to amend personal information which is not immediately available to you through your Lexbox user account, please contact us at info@lexum.com.

Management of Information Gathered by Lexum

In order to ensure compliance with the present policy and applicable legislation on privacy protection, an officer is appointed to see to respect for the principles stated here and legislation applicable to protection of personal information on users. Lexum’s Privacy Policy Officer can be reached by contacting us at info@lexum.com.